Shipping policy
Shipping Policy
Last Updated: June 2026
Thank you for shopping with The Urban Nest. We are committed to delivering your order as quickly and efficiently as possible.
Order Processing
All orders are processed within 1–3 business days after payment has been received and verified.
Orders are not processed, shipped, or delivered on weekends or public holidays.
During periods of high demand, processing times may be slightly longer.
Shipping Times
Estimated delivery times are as follows:
United Kingdom
- Standard Shipping: 5–10 business days
International Shipping
- Standard International Shipping: 7–20 business days
Please note that delivery times are estimates and may vary depending on location, customs procedures, carrier delays, weather conditions, or other factors outside of our control.
Shipping Costs
Shipping costs are calculated and displayed at checkout before payment is completed.
From time to time, we may offer free shipping promotions on selected products or orders.
Order Tracking
Where available, tracking information will be provided once your order has been shipped.
Please allow up to 48 hours for tracking information to update after dispatch.
Incorrect Shipping Information
Customers are responsible for ensuring that shipping details are accurate at the time of purchase.
The Urban Nest is not responsible for orders delivered to an incorrect address provided by the customer.
If you notice an error in your shipping information, please contact us as soon as possible at:
Delayed or Lost Shipments
While we work closely with our shipping partners, occasional delays may occur.
If your order has not arrived within the estimated delivery timeframe, please contact our support team and we will investigate the issue.
Customs, Duties, and Taxes
For international orders, customs duties, taxes, and import fees may apply depending on your country’s regulations.
These charges are the responsibility of the customer and are not included in product prices or shipping fees unless otherwise stated.
Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery and provide:
- Your order number
- Photos of the damaged item(s)
- Photos of the packaging
We will review the issue and work to provide a suitable resolution.
Contact Us
If you have any questions regarding shipping, please contact us:
The Urban Nest
📧: Cshrubby@gmail.com
Customer Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM (GMT)