Contact information

Contact Us

We’re here to help! If you have any questions about your order, products, shipping, or returns, please don’t hesitate to get in touch.

Customer Support

📧 Email: Cshrubby@gmail.com

🕒 Response Time: We aim to reply to all enquiries within 24 hours (Monday–Friday).

Order Support

For questions about an existing order, please include:

• Your order number
• The email address used to place the order
• A brief description of your enquiry

This helps us assist you as quickly as possible.

Business Hours

Monday – Friday: 9:00 AM – 5:00 PM (GMT)
Saturday – Sunday: Closed

Returns & Refunds

For information regarding returns and refunds, please visit our Returns Policy page or contact our support team.

Get in Touch

Have a question? Send us an email and we’ll be happy to help.

The Urban Nest
Making everyday living simpler, smarter, and more organised.

 

At The Urban Nest, customer satisfaction is our priority. If there’s ever an issue with your order, we’ll work with you to find a fair and prompt solution.