Refund policy

Returns & Refunds Policy

Last Updated: June 2026

At The Urban Nest, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.

Returns

You have 30 days from the date you receive your order to request a return.

To be eligible for a return, the item must:

  • Be unused and in its original condition.
  • Be returned in its original packaging where possible.
  • Include proof of purchase or your order number.

To start a return, please contact us at:

Email: support@theurbannest.co.uk

Please do not return items without contacting us first, as this may delay the processing of your refund.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos showing the problem

We will review the issue and arrange a replacement or refund where appropriate.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return if opened or used. This includes personal care products and any items specifically marked as non-returnable.

Return Shipping Costs

If the return is due to a change of mind, the customer is responsible for return shipping costs.

If the item is faulty, damaged, or incorrect, The Urban Nest will cover reasonable return shipping costs or provide a suitable alternative solution.

Order Cancellations

Orders may be cancelled before they have been processed and dispatched. Once an order has been shipped, it must follow the returns process outlined above.

Contact Us

If you have any questions regarding returns or refunds, please contact:

The Urban Nest
📧: Cshrubby@gmail.com

We aim to respond to all enquiries within 24 hours on business days.